Psychological first aid basics

Psychological First Aid (PFA) is the mental-health equivalent of basic first aid: simple, humane support for someone in distress after a crisis. You do not need to be a professional to offer it.

The three principles: Look, Listen, Link

• Look - check for safety and urgent needs; notice who is distressed
• Listen - approach calmly, listen without pressure, help them feel heard. Do not force them to talk or relive details
• Link - help with practical needs (a call, water, a safe space) and connect them to support and loved ones

Do

• Stay calm and present
• Respect their culture, dignity and choices
• Offer accurate, simple information
• Reassure that their reactions are normal

Don't

• Push for the story or details
• Make promises you can't keep
• Judge, rush or take over

After

Encourage rest, connection and routine. Suggest professional support if distress is severe or persists.

Getting help in South Africa

For anyone who needs more, Cleared Mind counsellors or SADAG 011 234 4837.

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In immediate danger? SADAG Suicide Crisis Helpline (24h): 0800 567 567 or SMS 31393. SADAG Mental Health Line 011 234 4837. SAPS 10111, ambulance 10177, GBV 0800 428 428.