When to seek professional help

Reaching out early is a strength - here is how to know when, and where to start.

2 min read · Awareness resource · Reviewed 2026-09-15

Many people wait far too long to ask for help, hoping things will pass. Reaching out early is wise, not weak - and it usually means a shorter, easier recovery.

Signs it is time

Low mood, worry or stress most days for two weeks or more
It is affecting work, sleep, appetite or relationships
You are using alcohol, gambling or other things to cope
Friends or family have noticed a change
Any thoughts of harming yourself (reach out today)

What "help" can look like

Talking to a trusted person, a counsellor or psychologist, your GP or clinic, a support line, or your workplace EAP. You do not need a diagnosis to deserve support.

What to expect

A first session is a confidential conversation about what is going on. Nothing is forced. Together you decide next steps - which might be a few sessions, some skills, or a referral.

Getting help in South Africa

Cleared Mind / your EAP - confidential counselling, often free through your employer
SADAG - 011 234 4837 (Mon-Sun) for referrals and support
Your clinic or GP for medical assessment

If you or someone else is in immediate danger, reach out now. SADAG Suicide Crisis Helpline (24h): 0800 567 567 or SMS 31393. SADAG Mental Health Line: 011 234 4837. Emergency (SAPS) 10111, ambulance 10177, GBV Command Centre 0800 428 428.